A national (U.S.) organization dedicated to the advancement of the software support profession. Members can join local chapters to share ideas, insights, and experiences with their colleagues.
CCI is an international organization serving customer care professionals. We focus on customer care issues found in the customer service, consumer affairs, telemarketing and help desk professions.
A non-profit alliance of customer service organizations that are working together to solve industry-wide challenges. Events, current members, mission, programs, press, articles and membership details.
Canadian association for call centre managers, supervisors, and other operational staff. Meets monthly in Toronto and Mississauga.
Information, planning assistance, and celebration support materials and products for customer service week, the first week of October each year.
Offers global integrated digital recording and management solutions, serving financial institutions, call centers, air traffic control sites, public safety centers, and closed circuit television security installations. Includes blogs, global contacts headquartered in Ra'anana, Israel. (Nasdaq: NICE)
Delivers measurable and sustainable improvements in customer service, customer satisfaction and customer loyalty.
Dedicated to information and training regarding customer service and leadership issues.
Provides consulting, training, and publication services to improve customer relationships and loyalty.
Design, development, and management of customer service focused marketing programs.
Customer service consulting and training organization.
Offers customer service evaluations, compliance audits, awards programs, competition shops, and other key market intelligence reports.
Management and technology consulting company that specializes in customer relations and customer service systems.
Provider of quality, compliance, and performance assurance services to the contact center industry.
Conducts customer service and relationship marketing consulting. Profile, rates and contact details.
Provides customer and employee satisfaction consulting. Also training, mystery shopping solutions, surveys and culture audits.
Offering consulting services aimed at customer experience for usability, and sales strategy. Company profile and contacts.
Customer experience specialists offering strategic consulting services and providing customer service training and advisory services using methods for understanding, measuring and visualising customer experience.
Customer service consulting, training and development. Includes information on the company, services, programs and products.
On-site customer service training for service representatives.
Develops front-line employees and the managers that support the front-line, specializing in quality assurance monitoring, assessment, and training.
A retail consulting firm specializing in retail selling skills and customer service skills.
The CERES model places employees at the center of customer relations within the company
Video-based training program to inspire positive attitudes in front-line customer service employees.
Training and consulting solutions for customer service, sales, and management related issues.
Customer service audit specialists.
Solutions to help increase employee morale and give better customer service through communication and corporate culture.
Provides onsite customized training, keynote, motivational speaking, and online assessments for executive, management, and staff across the public, private and individuals sectors. Company profile and contacts.
Provides services focused on the telephony industry. Profile, events and contact information.